Return Policy

Refund and Cancellation Policy


Effective Date: 30/08/024

At SnapNow, we strive to ensure your satisfaction with every purchase. However, if you are not entirely satisfied, we’re here to help with refunds and cancellations.

1. Order Cancellation

  • Cancellation by Customer:

    • Orders can be canceled anytime before the order is processed for dispatch.
    • To cancel an order, log in to your SnapNow account, go to "My Orders," and select the cancellation option. Alternatively, you can contact our customer support team at +919988313107 or support@snapnow.in.
    • A full refund will be issued for prepaid orders canceled within the eligible time frame.

  • Cancellation by SnapNow:

    • SnapNow reserves the right to cancel an order due to unforeseen circumstances such as stock unavailability or technical errors.
    • In such cases, you will be notified promptly, and a full refund will be processed for prepaid orders.

2. Refund Policy

  • Eligibility for Refunds:

    • Refunds are applicable for items that are damaged, defective, or not as described.
    • Perishable items such as fresh vegetables and fruits are eligible for refunds only if reported within 24 hours of delivery.
    • Non-perishable items can be returned within 7 days of delivery if they meet the above criteria.

  • Process for Refund:

    • To request a refund, contact our support team at +919988313107 or support@snapnow.in with your order details and the issue description.
    • Our team will verify the claim and, if approved, initiate the refund.

  • Refund Timeline:

    • Refunds will be processed to the original payment method within 7-10 business days of approval.

3. Non-Refundable Items

  • Products marked as "Final Sale" or "Non-Returnable."
  • Items damaged due to customer negligence.

4. Replacement Policy

  • For eligible items, SnapNow may offer a replacement instead of a refund, subject to stock availability.

5. Contact Us

If you have any questions about our Refund and Cancellation Policy, feel free to reach out to us:

We value your trust and are committed to providing a seamless shopping experience.

 

 

 

SnapNow Return and Damage Policy

At SnapNow, we prioritize your satisfaction and strive to provide the best products and services. Our Return and Damage Policy ensures a seamless and hassle-free process for handling any issues you may encounter with your purchases.

Eligibility for Returns

  1. Fresh Produce: Due to the perishable nature of fresh vegetables and fruits, returns will only be accepted if the product is damaged or spoiled at the time of delivery. Customers must report such issues within 24 hours of delivery to be eligible for a return or refund.

  2. FMCG and Consumer Goods: Returns for non-perishable items, such as FMCG products, cosmetics, and general home appliances, are accepted within 7 days of delivery. The product must be unused, in its original packaging, and with all tags intact.

  3. Damaged or Defective Items: If you receive a damaged or defective item, please report it within 48 hours of delivery. We will arrange for a replacement or refund after verifying the issue.

Return Process

  1. Initiate Return via App: To initiate a return, please use the SnapNow app. Go to the "Orders" section, select the order you wish to return, and follow the instructions provided. You will need to specify the reason for the return and upload any necessary images for verification.

  2. Verification: Our team will verify the issue based on the information provided. If necessary, we may request additional information or images to process the return.

  3. Return Pickup: For eligible returns, we will arrange for a pickup from your location. Ensure the product is packed securely to prevent any damage during transit.

  4. Refund or Replacement: Once we receive and inspect the returned product, we will process your refund or replacement. Refunds will be credited to your original payment method within 7-10 business days.

Exchange Policy

  • Eligibility for Exchange: If the products received are damaged or of sub-standard quality, you are eligible for an exchange. Please report such issues within 48 hours of delivery.
  • Initiate Exchange via App: To initiate an exchange, use the SnapNow app. Go to the "Orders" section, select the order you wish to exchange, and follow the instructions provided. Specify the issue and upload any necessary images for verification.
  • Verification and Exchange Process: Our team will verify the issue and arrange for a pickup of the damaged or sub-standard product. Once verified, we will send you a replacement product at no additional cost.

Important Points

  • Non-Returnable Items: Certain items, such as personal care products and consumables, are non-returnable due to hygiene reasons.
  • Order Cancellations: Orders can be canceled before they are dispatched. Once dispatched, the return process must be followed.

Contact Us

If you have any questions or need further assistance, please feel free to contact our customer support team:

Thank you for shopping with SnapNow. Your satisfaction is our priority!